Pure water, personal service
FAQ
Orders & Shipping
How long does delivery take?
The delivery time is 4 to 6 business days after a processing time of 1 to 3 days. Shipping is free for all orders. You will receive a tracking number by email as soon as your package has been shipped.
Where do you deliver?
We deliver everywhere in Canada and to all countries in the European Union with similar delivery times.
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, and credit cards. All payments are secure and protected by modern encryption technology.
Our Water Filter
What does Purivee filter?
Our 5-layer technology removes up to 99.9% of contaminants, including:
- Chlorine and chemicals
- Heavy metals (lead, mercury, arsenic)
- Microplastics and pesticides
- Limescale, for softer water
- Suspended particles and sediments, improving clarity and taste
Is my faucet compatible?
Purivee is compatible with about 95% of faucets in Germany that have a detachable round aerator! Your subscription includes 4 additional adapters to cover various faucet sizes.
When do I need to replace the filter?
Our cartridges are designed for a usage period of 3 months. The replacement is easy, quick, and requires no tools. You simply unscrew the old cartridge and insert the new one within seconds. No technician is needed.
Even if the cartridge looks clean on the outside, many contaminants such as chlorine, pesticides, or medication residues are not visible to the naked eye. Therefore, we recommend adhering to the suggested replacement schedule to ensure optimal filter performance.
With our subscription, you will receive your replacement cartridges automatically at the right time—completely hassle-free.
Does the Purivee filter change the taste of the water?
Yes! By removing chlorine and contaminants, the water becomes purer, softer, and more pleasant to drink.
Returns & Warranty
Is there a warranty?
Yes, of course. You benefit from our 14-day money-back guarantee to test the filter risk-free. Additionally, the filter comes with a 1-year warranty to ensure reliable and long-term use.
How can I make a return?
Send an email to contact@purivee.com with your order number. We will send you a free return label and instructions for the return.
Additional Information
How long does the filter last?
The cartridge lasts about 3 months.
Does the filter require maintenance?
No, the filter does not require maintenance. It only needs to be replaced every 3 months to ensure optimal filtration performance.
How much can I save with a Purivee filter?
A household using our filter saves an average of €400 per year – without bottled water and with a significantly lower carbon footprint.
If your question wasn’t answered here, please contact us at contact@purivee.com. Our team will respond within 24 hours!
